Reviews

Rick is a true professional!  He responded within minutes of my inquiry.  Even though I ended up changing the direction of my plumbing project and did not use Rick, he was very gracious with the whole exchange.  Professionalism is a great indicator of the kind of quality service one may get!

Uyen L.

Plumbing in San Diego, CA

Had an unfortunate time with a slow moving drain on an early Sunday evening. Called Ricky and was quoted 1/3 of the cost of all the other 24/7 operations I reached out to in the area.
Service was very prompt, within the same hour I contacted Matrix. 
BBB accredited and recommended if you find yourself in a jam…or clog.

Justin J.

Plumbing in Spring Valley, CA

If you are reading this, you clicked on the right Plumber and Restoration Professional. Ricky was one of the most helpful and thorough professionals I have ever called or been in the know of the work and ethic of a jobs details
I had a pipe burst in my kitchen which went unnoticed for several hours because we were at work and when I came home our tiles were squishy, water was everywhere, had ran into our wooden floor dining area, the whole nine yards. I quickly jumped on yelp to attempt to find a plumbing and emergency services contractor that was open past 5pm. Boom, Ricky answered and was here very quick. He was able to mitigate the damage and assist with helping me move some items as believe it or not, I had recently broken both my arms and they were not quite healed yet. His compassion, sense of urgency, and quick work made us very happy that it was him that answered the call. 
Following the emergency mitigation, he helped me with our insurance company, placing calls to them to assist as necessary with what was needed, his analysis, etc. He even went as far as to schedule our lead and asbestos testers for us, which turned out to be positive and we had to have that removed as well. Needless to say, his and his team’s safety is a large concern for him but also your family. 
Ricky truly is a great guy who really is there to help you in your time of need and not just make a quick, overpriced buck or tell you something needs replaced that doesn’t. Honesty, integrity, professionalism, and downright thoroughness are paramount to this company and is exactly what this leadership exhibits. I would recommend them to anyone ranging from emergency services to a clogged drain.

Matthew C.

Emergency Service in El Cajon, CA

“I was in a real pinch with a waste water leak in a rental property and I tried to contact several plumbers without any responses. I found Matrix on Yelp, Ricky responded right away, and got to the job site within a few hours of our initial discussion. Ricky was willing to be available through phone and text with myself and the tenant to schedule and complete the repairs I requested. Ricky was gracious, accommodating, and very easy to work with. I highly recommend Matrix for all plumbing needs.”

Erin Z.

Emergency Service in San Diego, CA

“If you’re calling a plumber, make it Matrix and your problems will be solved the first time around and FAST! This review comes after the second time I had Ricky out for two different issues. Both times he answered his phone and was there within hours and handled the issue like the pro he is. My first issue I had 2 other plumbers out over a fog horn noise in my garage when water was in use. The other plumbers were more concerned about time than my issue. Ricky discussed the issue, trouble shot and we agreed that it was the softener bypass valve. After 5 trips and an argument with the softener company (Rayne) he was right. The second time I called Ricky was 2 days before the close of escrow on the sale of the house. Sewer line clog. I called Ricky at 4:00 on Friday and he was at my house by 5. He snaked the drain and found a wad of paper towels probably stuffed down the toilet during an open house. Not only was he there like he was just down the street, he handled the whole issue in less than 30 minutes and I didn’t need to take out a loan to pay him. This is what service is all about. Ricky is a jewel. Look no further and you won’t be sorry!”

Sandra F.

Plumbing in San Diego, CA

“High class service a a reasonable price. Punctual, professional and excellent job done by Ricky at Matrix Plumbing. I called 15 places before deciding to go with Matrix. Thank you.”

Mitchell N.

Plumbing in San Diego, CA

“Ricky was great. Broken sinks are never fun, but he made the process very easy. He showed up within an hour, gave me a free quote, and I decided to use his services. He gave me all my options and was fairly priced. Normally they charge extra on Sunday’s, but he did not charge me the extra fee because he is not far from where I live (Santee. He’s in El Cajon) This was an added bonus! He does all types of services and they have a 24 hour emergency line. Hopefully I don’t have any more issues in the near future…. But if I do I’ll definitely call Ricky again.”

Rebecca L.

Sink Plumbing in Santee, CA

“Best experience dealing w a business in a long time. Very nice, expert, clean and caring” 

Bugume G.

Water Heater in San Diego, CA

“Today I had an emergency at my office. A team member was heading to lunch and accidentally backed into a water spicket sending gallons of water everywhere. I called Ricky Diaz at Matrix Plumbing and he came out right away, turned the water off, and got the spicket repaired. All before the team member even made it back from lunch. How amazing is that? I am so thrilled with his service and he took a situation that could’ve turned my whole day upside down into something I didn’t even really have to think about. Thanks Ricky. You are my plumber going forward :)”

Victoria S.

Emergency Service in El Cajon, CA

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